An exported doorlist is a downloadable list of all of the orders received for an event. It is designed to make it easy to check people in and validate their tickets when they arrive at your event. On arrival at the event, the customer should present their six digit e-ticket code or name which you can look up […]
Category: 4. Order management
Exporting your customer data
Exporting customer data allows you to download all of the order details for a particular event as a CSV file. This includes customer contact details and is useful for creating things like mailing lists. To export customer data, first navigate to the event containing the data you want to export and then click the ‘Order management’ […]
Refunding tickets
Occasionally a ticket buyer will wish to revoke a ticket purchase. Sometimes unforeseen circumstances will mean an event needs to be canceled. In these cases you will probably wish to issue a refund to your customers, and there are two steps involved in doing this: Issuing a monetary refund through your payment provider (Stripe or […]
Taking over-the-phone or box office orders
Sell Tickets app allows you to take orders for tickets over-the-phone or from your physical, on-site box office. To create an order on behalf of a customer, go to “Manage your events”, navigate to the event you wish to make a new order for, click the ‘Order management’ tab and then ‘Add a new order’. You will […]
Order management tools
Sell Tickets app provides a host of tools that allow you to manage your orders effectively. Ticket sales summary The ticket sales summary is an easy way to keep track of ticket sales. It gives you a summary of the overall sales and shows you how well different ticket types are selling each day. Order […]